Authentication server is down or not responding. Look at the event log and filter by "An圜onnect authentication failures" and try testing with different username and password or try updating your credentials.Ĥ. A possible workaround is to disable captive portal detection under the An圜onnect client preferences. This error message is usually seen when there is a captive portal enabled on the network the user is connecting from. This error message is seen when a user tries to connect with an An圜onnect client version 4.7 or lower. The MX only supports TLS 1.2, hence you need An圜onnect client version 4.8 or higher to connect to the MX (An圜onnect server). Wrong An圜onnect client version: You receive the error message “The An圜onnect package on the secure gateway could not be located" when authenticating.
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